Returns Policy

Thank you for shopping with XENOVERITH. We strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied, you may be eligible to return your purchase under the terms and conditions outlined below.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be in their original condition, unused, and with all original packaging and tags intact.
• Proof of purchase is required to process a return.

Non-Returnable Items

• Items marked as final sale.
• Gift cards.
• Personalized or custom-made items.

Return Process

1. Contact our customer service team at [email protected] to initiate your return process.
2. Fill out the return form provided by our team and include it in your return package.
3. Ship your return package to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from your refund. Customers are responsible for covering the return shipping costs unless the item was damaged or incorrect.

For further inquiries, please contact our customer service team at [email protected].

We appreciate your understanding and cooperation. Thank you for choosing XENOVERITH.